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  • James C

    GEORGETOWN, SC | 2025 GMC Sierra 1500
    Confirmed Service Review
    July 16, 2026
    Heather takes good care of her customers
  • Clementine D

    GEORGETOWN, SC | 2024 Chevrolet Trailblazer
    Confirmed Service Review
    July 14, 2026
    I am extremely disappointed with my recent experience. I brought my vehicle to the dealership because it is still under warranty and I was experiencing a problem that needed to be diagnosed. I trusted your technicians to identify the issue, but after paying nearly $400 for diagnostic testing, I was told that no problem could be found unless we pulled out the flooring and seats, which would cost me $1k. Unfortunately, the issue still exists, leaving me with the same unresolved problem and a significant bill. It is frustrating to pay such a substantial amount without receiving any answers or a solution. I expected a higher level of expertise and customer service from a Chevrolet dealership, especially considering the vehicle has fewer than 10,000 miles. Instead, I left feeling unheard and taken advantage of. I hope this feedback encourages the dealership to reevaluate how customers are treated when legitimate concerns cannot be duplicated during a single visit. Customers should leave with confidence that every reasonable effort was made to identify and resolve the issue—not simply with an expensive invoice and the same unresolved problem.

    Response from Coastal Cadillac

    July 17, 2026
    Thank you for your feedback, and we sincerely apologize for the frustration surrounding your recent service visit. At Coastal Chevrolet Cadillac Nissan, we want every guest to drive away with complete confidence in our team. Water leaks can be incredibly challenging to isolate. Our factory-trained technicians performed extensive exterior water testing on your vehicle, but because the source wasn't visible externally, the next diagnostic step to pinpoint the entry point requires removing the interior flooring and seats. We completely understand that this is a significant investment in technician labor time, and we hate that you left without a definitive answer. We would welcome the chance to speak with you directly to see how we can better assist you and review your visit. Please reach out to our Service Manager so we can discuss this further.
  • Thomas H

    PAWLEYS ISLAND, SC | 2015 Chevrolet 2500HD Silverado
    Confirmed Service Review
    July 14, 2026
    Haley was very very help ful
  • William P

    GEORGETOWN, SC | 2017 Chevrolet 1500 Silverado
    Confirmed Service Review
    July 9, 2026
    Friendly, explained everything, very professional Quickly solved the issue excellent service start to finish
  • Jim F

    ANDREWS, SC | 2025 Chevrolet Silverado 2500 HD
    Confirmed Service Review
    July 9, 2026
    Service rep was very courteous and the work was done quickly. Everyone involved was very professional.
  • Huey C

    MYRTLE BEACH, SC | 2024 Chevrolet Trax
    Confirmed Service Review
    July 8, 2026
    Very satisfied. Work was done quickly and professionally. The waiting area was very clean and comfortable. I recommend Coastal Chevrolet highly.
  • Roscoe G

    MURRELLS INLET, SC | 2026 Chevrolet Equinox
    Confirmed Service Review
    July 7, 2026
    Fast friendly service.
  • David L

    CONWAY, SC | 2022 Chevrolet 1500 Silverado LTD
    Confirmed Service Review
    July 6, 2026
    Brought my truck in, picked up the loaner vehicle. They told me it could take all day! Drove back home, had hardly gotten settled in and they called to say my truck was ready. They also found a nail in my left rear tire and fixed it. All told less than 4 hours! Good work!
  • David L

    MURRELLS INLET, SC | 2022 Chevrolet Traverse
    Confirmed Service Review
    July 5, 2026
    Service was a good experience.
  • Jason W

    GEORGETOWN, SC | 2024 Chevrolet Silverado 1500
    Confirmed Service Review
    July 3, 2026
    Great service!